Last Updated: 15 January 2026
Privacy Policy
Arlington Heights Illinois Locksmith ("we," "us," or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with our emergency locksmith services, our website (arlingtonheightsillinoislocksmith.com), or otherwise communicate with us.
By using our services or accessing our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect various types of information to provide and improve our emergency locksmith services.
A. Information You Provide Directly
When you contact Arlington Heights Illinois Locksmith for services, request a quote, or fill out a contact form on our website, you may provide us with personal information, including:
* Contact Information: Your name, phone number, email address, and physical address (where service is needed). * Service Details: A description of your locksmith emergency or service request (e.g., "locked out," "broken lock," "new key needed"). * Payment Information: If you make a payment for our services, we collect billing details such as your credit/debit card number, expiration date, and billing address. This information is typically processed by a secure third-party payment processor, not directly by us. * Communications: Any information you provide when communicating with us via phone calls, email, or other means. Please note that phone calls may be recorded for quality assurance, training, and service verification purposes.
B. Information Collected Automatically
When you visit our website, we may automatically collect certain information about your device and browsing activity, including:
* Log Data: Your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. * Device Information: Information about the device you use to access our website, such as device type, mobile network information, and unique device identifiers. * Location Information: While we primarily collect location information through your direct provision of an address for service, your IP address may provide an approximate geographical location.
C. Information from Third Parties
We do not typically purchase or receive personal information about our customers from third parties. However, if you interact with us through third-party platforms (e.g., social media), those platforms may provide us with information in accordance with their own privacy policies.
2. How We Use Your Information
Arlington Heights Illinois Locksmith uses the information we collect for the following purposes:
* To Provide Emergency Locksmith Services: This is our primary use. We use your contact and service details to dispatch technicians, provide accurate quotes, perform the requested locksmith services, and keep you updated on your service request. * Communication: To respond to your inquiries, send service confirmations, invoices, and other service-related communications. * Payment Processing: To process payments for services rendered, usually through secure third-party payment processors. * Improving Our Services: To understand how our website and services are used, identify areas for improvement, and enhance the customer experience. This includes analyzing website traffic and service demand patterns. * Legal Compliance and Safety: To comply with legal obligations, enforce our terms of service, protect the rights, property, or safety of Arlington Heights Illinois Locksmith, our customers, or others. This may include verifying your identity or address for security purposes related to locksmith services. * Marketing (with consent): We may, with your explicit consent, use your information to send you promotional materials or special offers related to Arlington Heights Illinois Locksmith's services. You can opt out of these communications at any time.
3. How We Share Your Information
Arlington Heights Illinois Locksmith understands the importance of keeping your information confidential. We only share your information in limited circumstances:
* Service Providers: We share necessary information with trusted third-party service providers who assist us in operating our business and providing services. These include: * Locksmith Technicians: To dispatch them to your location and enable them to perform the requested service. * Payment Processors: To securely handle credit card transactions. * Website Analytics Providers: Such as Google Analytics, to help us understand website usage. * Communication Platforms: Such as email providers or call routing services. * These third parties are contractually obligated to protect your information and use it only for the purposes for which it was disclosed. * Legal Requirements: We may disclose your information if required to do so by law, in response to a subpoena, court order, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, prevent fraud, ensure your safety or the safety of others, investigate illegal activities, or respond to a government request. * Business Transfers: In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control of your personal information. * With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.
4. Third-Party Services
Our website and services may integrate with, or link to, third-party services.
* Google Analytics: We use Google Analytics to collect data about website traffic and usage. This helps us understand how visitors engage with our site. Google Analytics uses cookies and other tracking technologies. Information collected by Google Analytics is anonymized and aggregated, and is subject to Google's privacy policy. You can opt-out of Google Analytics by installing the Google Analytics opt-out browser add-on. * Payment Processors: As mentioned, we use third-party payment processors to handle payments for our services. When you make a payment, your financial information is collected and processed directly by these providers, subject to their respective privacy policies. Arlington Heights Illinois Locksmith does not store your full payment card details. * Mapping Services: When we dispatch a technician to your location, we may use mapping services (e.g., Google Maps) for directions. Your address will be shared with the mapping service for this purpose.
5. Cookies and Tracking Technologies
Arlington Heights Illinois Locksmith's website uses "cookies" and similar tracking technologies to enhance your browsing experience and analyze website usage.
* What are Cookies? Cookies are small text files placed on your device (computer, tablet, smartphone) when you visit a website. They help the website recognize your device and remember information about your visit. * How We Use Cookies: * Essential Cookies: These are necessary for the website to function correctly (e.g., maintaining your session). * Analytical/Performance Cookies: These help us understand how visitors interact with our website by collecting information such as the number of visitors, pages visited, and traffic source. This data is typically anonymous and aggregated. * Your Choices Regarding Cookies: Most web browsers are set to accept cookies by default. You can usually modify your browser settings to decline cookies or notify you when a cookie is being placed. However, disabling essential cookies may affect the functionality of our website. For more information on how to manage cookies, refer to your browser's help section.
6. Data Security
Arlington Heights Illinois Locksmith implements reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:
* Encryption: Our website uses Secure Socket Layer (SSL) technology to encrypt data transmitted between your browser and our server. * Access Controls: Access to personal information is restricted to authorized employees and service providers who need the information to perform their job functions. * Secure Storage: We store digital customer data on secure servers and employ appropriate physical and electronic safeguards. * Employee Training: Our staff is trained on the importance of data privacy and security.
Despite our efforts, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security of your information.
7. Data Retention
Arlington Heights Illinois Locksmith retains your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
* Service-Related Data: Information related to your locksmith service requests (e.g., service address, type of service performed) may be retained for several years to comply with legal obligations, maintain business records, and for potential warranty or follow-up service needs. * Financial Records: Payment and billing information is retained for periods required by tax and accounting laws. * Website Analytics Data: Anonymous analytical data may be retained for longer periods to observe long-term trends. * When your personal information is no longer needed, we will securely delete or anonymize it.
8. Your Privacy Rights
Residents of certain US states (such as California, Virginia, Colorado, Connecticut, and Utah) may have specific privacy rights regarding their personal information. While Arlington Heights Illinois Locksmith is located in Illinois, we aim to provide a consistent level of data protection and offer the following general rights to all our users:
* Right to Know/Access: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources from which it was collected, the purposes for collecting it, and the categories of third parties with whom we share it. * Right to Delete: You have the right to request the deletion of your personal information that we have collected, subject to certain exceptions (e.g., to complete a transaction, detect security incidents, comply with legal obligations). * Right to Correct/Rectify: You have the right to request that we correct inaccurate personal information we maintain about you. * Right to Opt-Out of Sale/Sharing: Arlington Heights Illinois Locksmith does not "sell" your personal information in the traditional sense, nor do we share it for cross-context behavioral advertising. Therefore, an opt-out for sale/sharing is not applicable. * Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising any of your privacy rights.
To exercise any of these rights, please contact us using the "Contact Us" section below. We will verify your identity to ensure the security of your personal information.
9. Children's Privacy
Arlington Heights Illinois Locksmith's services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently received personal information from a child under 16, we will delete such information from our records. If you believe a child under 16 has provided us with personal information, please contact us.
10. Changes to This Privacy Policy
Arlington Heights Illinois Locksmith may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will revise the "Last Updated" date at the top of this policy. If the changes are material, we may notify you by posting a prominent notice on our website or by email. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services or website after any changes indicates your acceptance of the updated Privacy Policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact Arlington Heights Illinois Locksmith:
Email: info@arlingtonheightsillinoislocksmith.com Address: 33 S Arlington Heights Rd, Arlington Heights, IL 60005
